Explore our FAQs for everything you need to know.

FAQ

How to connect my camera to a new WiFi?

1.Reset the camera by pressing and holding the reset button until it beeps (usually located next to the SD/TF card slot). 2.Open the Symynelec app. You’ll see that the previous...

How to connect my camera to a new WiFi?

1.Reset the camera by pressing and holding the reset button until it beeps (usually located next to the SD/TF card slot). 2.Open the Symynelec app. You’ll see that the previous...

How do I Cancel My Cloud Storage Service Subscr...

To cancel the cloud storage service subscription for your camera, follow these steps based on the images provided: Open the Symynelec App: From the mian screen, click on your device,...

How do I Cancel My Cloud Storage Service Subscr...

To cancel the cloud storage service subscription for your camera, follow these steps based on the images provided: Open the Symynelec App: From the mian screen, click on your device,...

My Camera is Not Tracking Motion

First, check if the Motion Tracking function of your security camera is turned on. If it is turned on, calibrate the camera by going to Settings > Basic Function Settings...

My Camera is Not Tracking Motion

First, check if the Motion Tracking function of your security camera is turned on. If it is turned on, calibrate the camera by going to Settings > Basic Function Settings...

Can I bind a smart camera with multiple accounts?

Unfortunately, currently our cameras do not support binding with multiple accounts. However, you can use the home or sharing feature to share a smart camera with with your home members...

Can I bind a smart camera with multiple accounts?

Unfortunately, currently our cameras do not support binding with multiple accounts. However, you can use the home or sharing feature to share a smart camera with with your home members...

How to activate Alexa/Google

Please complete the table below to provide us with the necessary information for activating your Alexa and Google interface requests. Once we receive your request, we will process it within...

How to activate Alexa/Google

Please complete the table below to provide us with the necessary information for activating your Alexa and Google interface requests. Once we receive your request, we will process it within...

How do I view my camera on my computer?

1. Please go to the link: https://ipc-us.ismartlife.me/login Click the upper right corner to switch to your corresponding country. 2. Open the APP → click "My" at the bottom right corner...

How do I view my camera on my computer?

1. Please go to the link: https://ipc-us.ismartlife.me/login Click the upper right corner to switch to your corresponding country. 2. Open the APP → click "My" at the bottom right corner...

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