Explore our FAQs for everything you need to know.

FAQ

Why does App shows the device has been bound to...

Possible reasons for the device prompting that it has been bound by another account during network configuration: 1.The manufacturer did not unbind the device after the factory test. 2.The device...

Why does App shows the device has been bound to...

Possible reasons for the device prompting that it has been bound by another account during network configuration: 1.The manufacturer did not unbind the device after the factory test. 2.The device...

The camera cannot use the motion detection func...

Check for Memory Card or Cloud Storage: Ensure that you have inserted a memory card into the camera or purchased the Cloud Storage for Videos service. Formatting the SD Card:...

The camera cannot use the motion detection func...

Check for Memory Card or Cloud Storage: Ensure that you have inserted a memory card into the camera or purchased the Cloud Storage for Videos service. Formatting the SD Card:...

How to turn on/off the camera night vision func...

If you want to enable the camera's night vision function, follow these steps: 1.Click on the upper right corner of the device details page. 2.Select "Settings." 3.Locate the night vision...

How to turn on/off the camera night vision func...

If you want to enable the camera's night vision function, follow these steps: 1.Click on the upper right corner of the device details page. 2.Select "Settings." 3.Locate the night vision...

Failed to build encrypted channel/video stream ...

Check the Wi-Fi Network: The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams...

Failed to build encrypted channel/video stream ...

Check the Wi-Fi Network: The issue may be caused by a problem with your Wi-Fi network. Switch your mobile device's network from Wi-Fi to mobile data. If the video streams...

The camera does not detect the SD card?

Please ensure that your SD card is compatible with your camera. If the camera still cannot detect the SD card after confirming compatibility, try removing the card and reinserting it....

The camera does not detect the SD card?

Please ensure that your SD card is compatible with your camera. If the camera still cannot detect the SD card after confirming compatibility, try removing the card and reinserting it....

How do I watch multiple cameras' live in App?

When there are more than two "Smart Cameras" in the list, click the "Smart" option below. This will bring up the "Multi-Video Preview" feature on the "Smart" page. Once you...

How do I watch multiple cameras' live in App?

When there are more than two "Smart Cameras" in the list, click the "Smart" option below. This will bring up the "Multi-Video Preview" feature on the "Smart" page. Once you...

Problem Not Quite Fixed?