FAQ

What can I do if the camera not recording video after inserting Micor SD card?

Note: Micro SD card is not included in the camera.

  • Ensure the SD card is formatted to FAT32 and has a maximum capacity of 256GB. Please format the TF card into FAT32 format on your computer via a card reader.

  • Check Recognition: Verify in "Playback" if the SD card is successfully recognized.
    Recording Settings: Check if "Local Recording" are enabled in the camera settings.
  • Reinsert SD Card: Turn off the camera, reinsert the SD card, then power on the camera again.
  • Format via App: Use the application to format the SD card.Try a New SD Card: If issues persist, try using a different, new SD card.

What do I do if I want to change the WiFi information?

Please delete the camera from your Symynelec account, reset the camera, and then use the new Wi-Fi and password to add it back to the app.

What should I do if I recieve too many notifications?

  • Adjust PIR Sensitivity: Lower the sensitivity of the PIR detection alarm in the camera settings and adjust the alarm interval time appropriately.
  • Check for Interference: Look for objects that may trigger the PIR sensor, such as outdoor air conditioner units, passing cars, or pedestrians.

  • Adjust the camera angle to avoid these disturbances.
    Enable Human Body

  • Filtering: Turn on "Human Body Filtering" to use humanoid algorithms and filter out irrelevant alarms.

What should I do if I do not recieve any notification?

  • Enable Push Permissions: Turn on all push permissions for the "Symynelec" app in your phone's system settings.
  • Check Camera Settings: Ensure motion detection and PIR function are activated on the camera, and review your Alarm Settings.
  • Review Smart Scheduling: Check if you've set up smart schedules or timers for specific actions.
  • Check Network Connections: Verify that both your phone's network and the camera's Wi-Fi connection are stable.

What is night mode?

  1. AUTO:Automatically turn on/off the infrared lights based on the surrounding environment, displaying color during the day and switching to black and white mode at night.
  2. Off:The infared lights are always off.
  3. On:The infared lights are always on.

How do I view the camera on another phone?

The camera can only connect to one account, so sharing is necessary to allow others to view and operate it. To do this.click the ".." in the top right corner of the live screen to access the settings. Navigate to "Others" and then "Share Device" You can share the device by email or by adding another account.

How to set a default position for the camera?

The default position is the last position you set using thedirectional controls in the app. When the camera loses itstracking target, it will return to the default position after oneminute.

What should I do if my camera can not rotate left or right or motion tracking function not working?

  • Calibrate the camera direction (Go to the live screen-> clickon the top right corner "."sign → "Basic Settings" -> click on"Basic Function Settings"> execute "Camera Calibration")
  • Restart the camera (Go to the live screen -> click on the top right corner "." sign-> scroll down to the bottom, and click on “Restart Camera"-> execute "Restart Camera")
  • Note: Once the camera's motion tracking is activated, please do not use your hand to rotate the rotating part of the camera. Otherwise, you will need to perform a direction calibration.

How do I access the camera on web page/PC?

  1. Open the webpage: https://ipc-us.ismartlife.me/login
  2. Use the Symynelec app to scan the OR code (Go to the home page of the Symynelec app and click on the '+' sign in the top right corner → choose "Scan"-> Scan the QR code of the web and log in)

More FAQ

If you want to know more about the FAQs, please search them within our Symynelec app. Symynelec app→Me→FAQ &Feedback

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